Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of services provided by Schiofluav Solar, a solar panel installation company operating in England. By engaging our services, accessing our website, or entering into a contract with us, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not use our services or website. These Terms constitute a legally binding agreement between you and Schiofluav Solar.

2. Company Information

Company Name: Schiofluav Solar
Registered Address: 142 High Street, Manchester, M1 3DH, England
Contact Information: +44 161 234 5678 | [email protected]
MCS Registration: [MCS Certification Number]
Company Registration: [Companies House Number]

3. Services Provided

3.1 Solar Installation Services

We provide the following services:

• Solar panel system design and consultation
• Solar panel installation for residential and commercial properties
• Battery storage system installation
• Solar panel maintenance and repair services
• System monitoring and performance optimization
• Warranty and after-sales support

3.2 Service Areas

Our services are available throughout England, with primary coverage in:

• Greater Manchester and surrounding areas
• West Yorkshire, Lancashire, and Merseyside
• Cheshire, Derbyshire, and Staffordshire
• West Midlands region

4. Quotations and Pricing

4.1 Quotation Process

All quotations are provided free of charge and are valid for 30 days from the date of issue unless otherwise specified. Quotations are based on:

• Site survey and assessment results
• Current market prices for equipment and materials
• Property-specific requirements and constraints
• Applicable regulations and standards

4.2 Price Changes

Prices may be subject to change if:

• Site conditions differ from initial assessment
• Additional work is required for safety or compliance
• Changes are requested to the original specification
• Significant time elapses between quotation and installation

5. Contract Terms and Installation Process

5.1 Contract Formation

A contract is formed when:

• You accept our written quotation
• Any required deposit is paid
• Both parties sign the installation agreement

5.2 Installation Timeline

Installation timelines are estimates and may be affected by:

• Weather conditions
• Planning permission or regulatory approvals
• Equipment availability
• Site access and preparation requirements

5.3 Site Preparation

Customers are responsible for:

• Ensuring safe and clear access to installation areas
• Removing or protecting valuable items near work areas
• Informing us of any hazardous materials or conditions
• Obtaining necessary permissions from landlords or authorities

6. Payment Terms

6.1 Payment Schedule

Payment terms vary by project size and may include:

• Deposit: Typically 10-25% upon contract signing
• Progress Payments: As agreed for larger installations
• Final Payment: Upon completion and commissioning

6.2 Payment Methods

We accept payment by:

• Bank transfer (preferred method)
• Credit or debit card
• Cheque (with prior arrangement)
• Financing arrangements through approved partners

6.3 Late Payment

Late payment charges may apply at 8% per annum above the Bank of England base rate. We reserve the right to suspend work for overdue payments.

7. Warranties and Guarantees

7.1 Equipment Warranties

• Solar Panels: 25-year manufacturer warranty on performance
• Inverters: 10-15 year manufacturer warranty
• Battery Systems: 10-year manufacturer warranty
• Mounting Systems: 10-25 year manufacturer warranty

7.2 Installation Warranty

We provide a 10-year warranty on our installation workmanship, covering:

• Roof penetrations and weatherproofing
• Electrical connections and wiring
• Mounting system installation
• System commissioning and setup

7.3 Performance Guarantee

We guarantee that your solar system will perform to within 10% of estimated annual energy production, subject to:

• Normal weather patterns and solar irradiation
• Proper system maintenance and care
• No unauthorized modifications or repairs
• Compliance with operating instructions

8. Customer Obligations

8.1 Property Requirements

Customers must ensure that:

• The property structure is suitable for solar installation
• All necessary permissions and consents are obtained
• Insurance coverage is adequate for the installation
• Property ownership or installation rights are confirmed

8.2 Maintenance Obligations

To maintain warranties and optimal performance, customers must:

• Keep solar panels clean and free from debris
• Monitor system performance regularly
• Report any issues or damage promptly
• Allow access for annual inspections and maintenance
• Use only authorized technicians for repairs

9. Limitation of Liability

9.1 General Limitations

Our liability is limited to:

• The total value of the contract for the services provided
• Direct damages only (excluding consequential or indirect losses)
• Claims made within the warranty period

9.2 Exclusions

We are not liable for:

• Force majeure events (weather, natural disasters, etc.)
• Damage caused by customer negligence or misuse
• Unauthorized modifications or repairs
• Normal wear and tear
• Changes in government incentives or energy prices

10. Cancellation and Termination

10.1 Cooling-Off Period

For contracts signed away from our premises, you have a 14-day cooling-off period during which you may cancel without penalty.

10.2 Cancellation by Customer

Cancellation after the cooling-off period may result in:

• Forfeiture of deposits for costs already incurred
• Charges for work completed or materials ordered
• Restocking fees for specialized equipment

10.3 Termination by Company

We may terminate contracts in cases of:

• Non-payment or breach of payment terms
• Unsafe site conditions
• Customer breach of contract terms
• Inability to obtain necessary approvals

11. Insurance and Safety

11.1 Our Insurance

We maintain comprehensive insurance including:

• Public liability insurance (£2 million minimum)
• Professional indemnity insurance
• Product liability insurance
• Employer's liability insurance

11.2 Customer Insurance

Customers should:

• Notify their home insurance provider of the installation
• Ensure adequate coverage for the solar system value
• Maintain buildings insurance throughout the warranty period

12. Intellectual Property

All system designs, documentation, and technical specifications remain our intellectual property. Customers receive a license to use these materials for their installation only.

13. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy and applicable data protection laws. Customer information is used solely for service provision and legal compliance.

14. Dispute Resolution

14.1 Internal Resolution

We aim to resolve all disputes through direct communication. Please contact us immediately if any issues arise.

14.2 Alternative Dispute Resolution

If direct resolution is not possible, we may use:

• Mediation services
• Industry arbitration schemes
• Trade association dispute resolution

14.3 Legal Action

Any legal proceedings must be brought in English courts under English law within one year of the issue arising.

15. Regulatory Compliance

All installations comply with:

• Building Regulations and Planning Requirements
• Electrical Safety Standards (BS 7671)
• MCS Standards and Procedures
• Distribution Network Operator requirements
• Health and Safety regulations

16. Environmental and Recycling

We are committed to environmental responsibility and will:

• Dispose of waste materials responsibly
• Provide guidance on equipment recycling at end of life
• Support equipment take-back schemes where available

17. Changes to Terms

We may update these Terms to reflect:

• Changes in applicable laws or regulations
• Updates to industry standards
• Improvements to our services

Changes will be communicated via our website and to existing customers where applicable.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our quotation and installation agreement, constitute the entire agreement between the parties and supersede all prior negotiations and agreements.

20. Contact Information

For questions regarding these Terms or our services: